Privacy Policy &
Website Terms

1. Who we are

Acre Strength provides exercise classes, strength and movement sessions, well-being activities and community experiences in Ledbury, Herefordshire.

For personal information that Acre Strength determines how and why to use, Acre Strength is the data controller under UK data protection law. If you have questions about this policy or how we handle your information, please contact us.

2. Information we collect

Depending on how you interact with Acre Strength, we may collect or receive:

• Your name, email address and telephone number.
• Information you provide when enquiring about classes, events or personal training.
• Booking details, including classes or activities reserved.
• Information needed to administer payments or resolve booking queries.
• Relevant health, injury, accessibility or exercise-related information provided or appropriately requested for participation.
• Correspondence and messages sent by email or social media.
• Marketing preferences, where applicable.
• Technical website information, including pages visited, browser type, device details and website usage data where collected through our tools.

We aim to collect only what is reasonably necessary for the relevant purpose.

3. How we use your information

We may use personal information to:

• Respond to enquiries and provide information about Acre Strength.
• Administer bookings, classes, cancellations and attendance.
• Communicate essential booking and timetable changes.
• Help instructors understand relevant participation needs and take appropriate safety precautions.
• Manage customer service, complaints and enquiries.
• Maintain appropriate accounting and business records.
• Operate, secure and improve our website and understand how visitors use it.
• Send news about classes or events where permitted by marketing and data protection law.

We do not use personal health information for advertising or targeted marketing.

4. Our lawful reasons for using information

Under UK data protection law, we must have a lawful reason to process personal information. Depending on the activity, this may be:

• Contract: to arrange or provide a class, event or service you have booked.
• Legal obligation: to retain or process records as required by law.
• Legitimate interests: to manage enquiries, improve services, maintain website security and operate our business where individuals' rights do not override those interests.
• Consent: where we request permission, including certain marketing activities, optional website technologies or particular uses of sensitive information.

We identify and document the appropriate lawful basis for each processing activity. Where we rely on consent, you may withdraw it at any time.

5. Health information and exercise participation

Exercise and movement activities may require us to understand relevant health considerations, injuries, physical limitations or other information that could affect safe participation.

Health information is special category personal data and has additional protection under UK GDPR.

Where we collect or use health information, we will:

• Explain why it is required and collect only what is reasonably necessary.
• Identify both a lawful basis under Article 6 UK GDPR and an appropriate condition under Article 9.
• Obtain explicit consent where it is the appropriate condition.
• Restrict access to those who reasonably need the information.
• Keep it securely and avoid unnecessary disclosure.
• Retain it only for as long as reasonably necessary.

Relevant health information may be shared with an instructor where necessary and legally permitted to support safe participation. Please tell us of relevant changes and seek medical advice if you are unsure whether an activity is suitable.

6. Class bookings through StudioVita

Acre Strength uses StudioVita, a third-party platform, to manage class bookings and related administration. Following a booking link may take you away from our website.

Information collected through StudioVita may include contact details, bookings, attendance and other details requested during booking. StudioVita may process information under its own privacy terms and its arrangements with Acre Strength. Please review the privacy information provided during booking.

Acre Strength remains responsible for its own use of personal information received or accessed through the booking system.

7. Website hosting, Google tools and analytics

Our website is hosted using Squarespace. We may use Google services, including Google Analytics and Google Search Console, to understand performance, monitor our appearance in search results and improve the website.

Depending on the tools enabled, website technologies may process device details, pages visited, interactions, approximate location information or online identifiers. Where optional cookies or similar technologies require consent, we will seek consent before using them unless an exemption applies. We do not intend to use website analytics to identify visitors personally.

8. Cookies

Our website may use cookies or similar technologies for essential functions, security, preferences and measurement. Some technologies are necessary for the website; others are optional.

Where legally required, visitors will be offered a choice about optional technologies. You can also manage cookies in your browser, although disabling some may affect website functionality. More information will be provided through the site's cookie controls or associated information.

9. Social media and communications

Acre Strength shares studio news, class information, events and community updates through Instagram and Facebook.

Social media platforms process information under their own privacy policies. If you message us, we may use the information to respond. We may email you about bookings, class changes and other matters directly related to a requested service.

We will send promotional emails, messages or newsletters only where permitted by applicable data protection and electronic marketing rules. You can opt out of promotional communications at any time by using an unsubscribe link where available or contacting us. This will not prevent necessary messages about an existing booking.

10. Photographs and social media content

We may wish to photograph or record classes, events or community activities. For promotional use of images identifying individuals, we will establish an appropriate lawful basis and obtain permission where required.

We will respect requests not to be included in identifiable promotional content, subject to applicable legal considerations. Photographs or videos of children require particular care and appropriate permissions.

11. Sharing your information

Where necessary, we may share relevant information with trusted service providers, such as:

• StudioVita for booking administration.
• Squarespace for hosting and website services.
• Google where relevant website or analytics services are enabled.
• Email and communication service providers.
• Professional advisers, insurers or authorities where necessary or required by law.

We do not sell personal information. Where providers process information on our behalf, we will use appropriate arrangements required by data protection law.

12. Storage, security and retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. Information may be held in secure business accounts, booking platforms and communication systems.

We retain information only for as long as necessary for the purpose collected, including relevant legal, accounting, insurance and business requirements. Different information may need different retention periods. Health records will be subject to particular care and review.

13. International data transfers

Some service providers may store or process information outside the UK. Where a transfer occurs, appropriate safeguards or another lawful transfer mechanism will be used as required under UK data protection law.

14. Your data protection rights

Depending on the circumstances, you may have rights to:

• Access personal information held about you.
• Correct inaccurate information.
• Request deletion or restriction of processing.
• Object to certain processing.
• Request portability of information where applicable.
• Withdraw consent where it is the lawful basis.

Rights are subject to applicable conditions and exemptions. Please email hello.acre@outlook.com to make a request. You may also complain to the Information Commissioner's Office (ICO).

15. Updates to this policy

We may update this Privacy Policy to reflect changes in services, technology, legal duties or business practices. The updated date at the top of the page will show the latest revision.

1. About this website

This website provides information about Acre Strength, our exercise classes, movement sessions, events, well-being activities and community experiences. Timetables, availability, prices, instructors and event details may change. Please contact us if you need confirmation before attending.

2. Website use

You may use this website for lawful personal purposes, including finding out about our services, making enquiries and accessing booking services. Do not misuse the website, attempt unauthorised access, introduce harmful software or interfere with its operation.

3. Classes and participation

Our activities may involve physical exertion. Participation should be appropriate to your individual health, fitness, experience and circumstances.

Before attending, please:

• Choose a class suitable for your abilities and experience.
• Follow reasonable instructions from your instructor.
• Tell the instructor about relevant injuries, conditions or limitations affecting safe participation.
• Stop if you feel unwell, dizzy or experience unusual pain or discomfort.
• Seek medical guidance where appropriate before starting or returning to activity.

Exercise carries inherent risks. We aim to provide appropriately managed activities, but cannot guarantee that every programme is risk-free or suitable for every individual.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

4. Class bookings and payments

Class bookings are managed through StudioVita. Please review the class description, price, availability and applicable conditions before booking.

Payment, cancellation, refund or class-credit arrangements should be clearly displayed during booking. Where StudioVita administers bookings for Acre Strength, the arrangements disclosed and agreed at booking apply, subject to your statutory rights. Contact us if you have a booking problem.

5. Cancellations and changes

Cancellation, rescheduling, refund and credit arrangements depend on the class, event or service and terms communicated at booking.

Occasionally we may need to amend or cancel a session because of instructor availability, safety concerns, conditions or circumstances outside our reasonable control. We will endeavour to inform affected participants and explain the available arrangements. Your statutory consumer rights are unaffected.

6. Events and countryside experiences

Some events take place outside the studio. Outdoor activities may be affected by weather, terrain, accessibility or equipment requirements. Please read the event information and follow reasonable preparation and safety guidance. Event-specific terms may apply where clearly communicated before booking.

7. Children and young people

Participation by children or young people depends on activity suitability and any age restrictions. Where required, consent must be provided by a parent or legal guardian. Activities for younger participants may require additional safeguarding or supervision arrangements.

8. Website information and external links

We take reasonable care with website information but cannot guarantee that everything remains current or continuously available. The website may link to external booking, social media, mapping and other sites. We are not responsible for independent third-party content, security, privacy practices or services.

9. Intellectual property

Unless otherwise stated, original Acre Strength branding, content, photographs, graphics and website materials are protected by applicable intellectual property law. You may view or download content for personal, non-commercial use, but may not reproduce, republish or exploit it commercially without permission. Third-party rights remain with their respective owners.

10. Liability and consumer rights

We take reasonable care to provide accurate information and appropriate services, but cannot guarantee uninterrupted website access or third-party service availability.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded. Nothing affects your statutory consumer rights.

11. Contact and complaints

For questions, concerns or complaints about the website or our services, contact:

We aim to address concerns fairly and within a reasonable timeframe.

12. Applicable law

These Website Terms are governed by the laws of England and Wales, subject to mandatory consumer protections and jurisdictional rights that apply.

13. Changes to these terms

We may update these terms to reflect changes to our services, website or applicable requirements. The latest version will be available here.